FAQ

Yes. EnertexWallet is hosted (custodial). Receive addresses are created on the operator wallet. You sign in to send and receive; the product does not export a seed phrase or private keys. If you need self-custody, send BTC to a wallet whose keys you control.

Sign-in uses your account password. Sends can require a Google Authenticator code when 2FA is enabled. Support and history run through your account tickets and transaction records. We do not publish unaudited uptime percentages.

Sign in, open Send, choose the wallet, enter a Bitcoin address you control or trust, review the charge shown on that screen, and complete 2FA if it is enabled. The coins go to that Bitcoin address.

Open Wallets, create or select a wallet, copy the receive address, and have the sender pay that address on the Bitcoin network. Incoming payments appear in receive history after confirmation.

Accounts are built around Bitcoin (BTC). USD amounts in the dashboard are a conversion of your BTC balance using a market rate, not a separate dollar deposit account.

Each send shows the platform charge on the send screen before you confirm. The charge is a fixed amount plus a percent of the send amount (currently 0 BTC plus 0.50%). Bitcoin network conditions can delay confirmation. That figure is a send charge, not a trading fee. EnertexWallet is not an exchange and does not buy or sell other coins.

Use the contact form or open a support ticket from your account. Replies go through the ticket thread.